Technical Support Consultant

Leeds OR London

£35k

We are looking to recruit a Technical Support Consultant to work within our globally distributed IT team, to provide IT technical support from the Leeds OR London office to all our users across the global business.

Essential Skills:

Excellent interpersonal and PC support skills, User & Server Administration, Active Directory & Azure AD, MS Windows 10 & 11 Enterprise, MS 365 including Exchange online, Office, Endpoint manager, etc.

SOX control responsibilities may be part of this role, which are to be adhered to where applicable.

Responsibilities will include:

▪ Provide day to day IT support to all our people, including call logging, troubleshooting, IT admin tasks such as new user setup, password resets, and PC builds

▪ Support of the IT environment, including servers, systems, networks, and other devices

▪ To assist on various projects and upgrades to meet company goals

▪ Assist in office moves and changes with respect to the installation and changes to the IT and Voice infrastructures and all associated peripherals

▪ Monitor daily backups, manage asset database, and control software register

▪ Build positive working relationships with the business 

Core Technical Experience:

▪ All round IT support specialist with at least three years’ experience of hands-on, remote and telephone support

▪ Experience of user administration, Active Directory, Microsoft Exchange 365, and Outlook in a corporate environment 

▪ Hands-on experience of LAN, WAN and VPN, troubleshooting and support

▪ Proven track record of working in a support environment supporting multiple users across multiple locations

▪ Supporting and troubleshooting Office 365 products (MS Teams, One Drive,SharePoint etc.), Antivirus (MS Defender), Veritas BackupExec, etc.

▪ Ability to support a wide range of desktop applications

▪ Deploying image / software through Intune/SCCM

▪ Experience of ITIL based call management system, e.g., FreshService