Job Opportunity: Customer Service HR Executive

Job Overview:
Join our client in a pivotal role supporting HR and payroll operations for clients in Malaysia and globally. As a Customer Service HR Executive, you will handle core HR functions, coordinate payroll, assist with onboarding/offboarding, and manage inquiries on policies and procedures. Your contributions will play a key part in enhancing the Platform's payroll knowledge base and client support offerings.

Roles & Responsibilities:

• HR & Payroll Operations: Manage end-to-end HR functions, including onboarding, payroll, benefits, employee data records, expense policies, and offboarding.
• Customer Support: Address inquiries across various channels, assisting with overseas visa applications, reimbursements, onboarding, offboarding, and local employment policies.
• Collaboration & Issue Resolution: Work closely with internal teams to resolve customer issues, ensuring client satisfaction.
• Employee Mobility: Provide support with work visa applications for expat staff in Malaysia and globally.
• Process Compliance: Adhere to global guidelines, service processes, and continuously improve service efficiency.

Requirements:

• Diploma in Accountancy, Business Administration, or related field.
• Minimum 3 years of experience in HR, payroll, or business administration.
• Strong organizational skills, attention to detail, and a positive mindset.
• Excellent communication skills for effective interactions with management, staff, and customers.
• International work experience is a plus.
• Experience with Accenture is preferred.

If you’re ready to bring your HR expertise to a dynamic global platform, apply today!