Service Designer

Job Type
Emp Type
Full Time
Functional Expertise
Salary Type

Job Description

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I have an exciting opportunity for a creative Strategic Service Designer to join a forward-thinking consultancy firm in Amsterdam. As a Service Designer, you'll have the opportunity to work with diverse clients, tackle complex challenges, and shape the future of service design.


If you're passionate about human-centred design, have a knack for problem-solving, and enjoy working in a dynamic, collaborative environment, please get in touch !


Key Responsibilities:

  • Client Collaboration: Partner with clients to understand their business goals, challenges, and customer needs.
  • Design Thinking: Utilize human-centred design principles to identify opportunities for service improvement and innovation.
  • Research and Analysis: Conduct in-depth research, user interviews, and data analysis to gather insights and inform design decisions.
  • Concept Development: Ideate and create service design concepts, prototypes, and wireframes that address identified pain points and opportunities.
  • Service Blueprinting: Develop comprehensive service blueprints that visualize the end-to-end customer journey and touchpoints.
  • Cross-functional Collaboration: Collaborate closely with multidisciplinary teams, including UX/UI designers, researchers, and business analysts, to bring designs to life.
  • Testing and Iteration: Implement user testing and feedback loops to refine service designs and ensure continuous improvement.



  • Bachelor's degree in Service Design, Interaction Design, Industrial Design, or a related field (Master's degree preferred).
  • Proven experience in service design, human-centered design, or a related role.
  • Proficiency in design thinking methodologies and tools.
  • Strong communication and presentation skills.
  • Ability to work collaboratively and adapt in a fast-paced, client-focused environment.
  • Experience with design software and prototyping tools (e.g., Sketch, Figma, Adobe XD) is a plus.



  • Competitive salary and performance-based bonuses.
  • Individual development and wellbeing budgets
  • A creative and inclusive work environment with company socials
  • The opportunity to work on diverse projects and make a significant impact.

To apply, please submit your resume, a portfolio showcasing your service design work, and a cover letter explaining your interest in this role and how your skills align with our requirements or please email this to




Bethan Decaux