I have an exciting opportunity for a creative Strategic Service Designer to join a forward-thinking consultancy firm in Amsterdam. As a Service Designer, you'll have the opportunity to work with diverse clients, tackle complex challenges, and shape the future of service design.

If you're passionate about human-centred design, have a knack for problem-solving, and enjoy working in a dynamic, collaborative environment, please get in touch !

Key Responsibilities:

• Client Collaboration: Partner with clients to understand their business goals, challenges, and customer needs.
• Design Thinking: Utilize human-centred design principles to identify opportunities for service improvement and innovation.
• Research and Analysis: Conduct in-depth research, user interviews, and data analysis to gather insights and inform design decisions.
• Concept Development: Ideate and create service design concepts, prototypes, and wireframes that address identified pain points and opportunities.
• Service Blueprinting: Develop comprehensive service blueprints that visualize the end-to-end customer journey and touchpoints.
• Cross-functional Collaboration: Collaborate closely with multidisciplinary teams, including UX/UI designers, researchers, and business analysts, to bring designs to life.
• Testing and Iteration: Implement user testing and feedback loops to refine service designs and ensure continuous improvement.

Experience:

• Bachelor's degree in Service Design, Interaction Design, Industrial Design, or a related field (Master's degree preferred).
• Proven experience in service design, human-centered design, or a related role.
• Proficiency in design thinking methodologies and tools.
• Strong communication and presentation skills.
• Ability to work collaboratively and adapt in a fast-paced, client-focused environment.
• Experience with design software and prototyping tools (e.g., Sketch, Figma, Adobe XD) is a plus.

Benefits:

• Competitive salary and performance-based bonuses.
• Individual development and wellbeing budgets
• A creative and inclusive work environment with company socials
• The opportunity to work on diverse projects and make a significant impact.

To apply, please submit your resume, a portfolio showcasing your service design work, and a cover letter explaining your interest in this role and how your skills align with our requirements or please email this to bdecaux@leap29.com